Proudly Canadian This Privacy Policy (“Policy”) describes how Antlia Health Inc. (“Antlia”, “we”, “us”, or “our”) collects, uses, stores, discloses, and protects your personal and health information when you visit our website at antlia.ca (the “Website”), submit a health assessment through our platform, or otherwise interact with our telehealth services (collectively, the “Services”).
Antlia is committed to compliance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable provincial health privacy statutes, including the Personal Health Information Protection Act (Ontario) (PHIPA) and equivalent legislation in other Canadian provinces and territories where we operate.
This Privacy Policy is incorporated into and forms part of our Terms and Conditions. Capitalized terms not defined in this Policy have the meanings given to them in our Terms and Conditions.
TABLE OF CONTENTS
- Information We Collect
- How We Use Your Information
- How We Disclose Your Information
- How We Protect Your Information
- Cookies and Automated Data Collection
- Health Information — Special Notice
- Your Choices and Consent
- Third-Party Services
- Retention of Your Information
- Your Rights and Access to Your Data
- Children’s Privacy
- Cross-Border Data Transfers
- Changes to This Privacy Policy
- Contact Us
1. INFORMATION WE COLLECT
We collect personal and health information about you through several means when you use our Services. Please note that certain information is necessary for us to provide the Services. If you choose not to provide it, or request its deletion, you may no longer be able to access all or part of our Services.
1.1 Information You Provide Directly
We collect information that you provide directly to us, including when you:
- Create a member account on our platform.
- Complete and submit your online health assessment.
- Communicate with our clinical or support teams via the platform, email, or phone.
- Make a payment for our Services.
- Contact us with a question, request, or complaint.
- Participate in surveys, research, or promotional offers.
The types of information we may collect directly from you include:
- Identification and contact information: full name, date of birth, mailing address, email address, and phone number.
- Health and medical information: medical history, current medications, allergies, previous surgeries or treatments, weight and BMI history, and other information relevant to your weight management assessment.
- Weight loss goals and lifestyle information: dietary habits, physical activity levels, and wellness objectives.
- Account credentials: username and password.
- Payment and billing information: processed securely by our third-party payment processor — Antlia does not store full payment card details.
- Communications content: any messages, questions, or feedback you submit to us.
1.2 Information Collected Automatically
When you access or use our Services, we and our service providers automatically collect certain technical and usage data, including:
- IP address and approximate geographic location.
- Browser type, version, and language; device type, operating system, and device identifiers.
- Pages visited, links clicked, and navigation paths within our Services.
- Date and time of access, session duration, and frequency of use.
- Error logs and diagnostic data.
1.3 Information We Receive From Third Parties
We may receive information about you from:
- Licensed prescribers (physicians and nurse practitioners) who review your assessment and provide clinical services through the platform.
- Licensed pharmacies that fulfill prescriptions issued through our platform.
- Third-party identity verification or payment processing services.
- Analytics providers (in aggregated or de-identified form).
2. HOW WE USE YOUR INFORMATION
2.1 Providing and Improving the Services
- To verify your identity and create and manage your member account.
- To process and transmit your health assessment to a licensed prescriber for clinical review.
- To facilitate the issuance and transmission of prescriptions to licensed pharmacies.
- To process payments and manage billing.
- To communicate with you about your assessment status, prescription, and ongoing care.
- To provide customer support and respond to your inquiries.
- To improve, personalize, and optimize the functionality of our Services.
2.2 Safety, Security, and Legal Compliance
- To detect, investigate, and prevent fraudulent, unauthorized, or illegal activity.
- To enforce our Terms and Conditions and other applicable agreements.
- To comply with applicable laws, regulations, court orders, and professional obligations.
- To protect the rights, property, and safety of Antlia, our users, prescribers, and the public.
2.3 Communications and Marketing
- To send you transactional communications related to your account and Services (these cannot be opted out of while your account is active).
- To send you updates about our Services, platform changes, or policy updates.
- With your express consent only, to send you promotional offers or health information newsletters.
2.4 Research and Analytics
- To conduct internal research and analysis to understand how our Services are used.
- To generate aggregated and de-identified statistical data for reporting and business development.
3. HOW WE DISCLOSE YOUR INFORMATION
We do not sell your personal information to third parties. We may share your information only in the circumstances described below.
3.1 Licensed Prescribers
Your health assessment and personal health information will be shared with the licensed prescriber assigned to review your assessment. This sharing is essential to the provision of clinical services and is conducted in full compliance with applicable health privacy legislation.
3.2 Licensed Pharmacies
If a prescription is issued, your name, prescription details, and relevant health information will be transmitted to your selected licensed Canadian pharmacy or our pharmacy partner for dispensing. By selecting a pharmacy through our platform, you consent to this disclosure.
3.3 Service Providers
We work with trusted third-party service providers who perform functions on our behalf, including:
- Payment processing and fraud prevention.
- Cloud hosting, data storage, and IT security.
- Customer support and communications platforms.
- Analytics and platform performance monitoring.
- Legal, audit, and compliance services.
All service providers are contractually required to handle your information only as directed by Antlia and in accordance with applicable privacy laws.
3.4 Legal and Regulatory Disclosure
We may disclose your information when required or permitted by law, including:
- In response to a valid court order, subpoena, or other legal process.
- To comply with applicable regulatory requirements.
- To report suspected fraudulent, illegal, or harmful activity to appropriate authorities.
- To establish, exercise, or defend legal claims.
3.5 Business Transactions
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you in advance of any such transfer and ensure appropriate safeguards are in place.
3.6 Aggregated and De-Identified Data
We may share aggregated or de-identified information — which cannot reasonably be used to identify you — with third parties for research, analytics, or business development purposes.
4. HOW WE PROTECT YOUR INFORMATION
Antlia implements comprehensive technical, administrative, and physical safeguards to protect your personal and health information. Our security measures include:
- Encryption of personal and health information in transit (TLS/SSL) and at rest.
- Role-based access controls, limiting access to your health information to authorized personnel and prescribers only.
- Secure, redundant cloud infrastructure with regular security audits and vulnerability assessments.
- Multi-factor authentication for platform access.
- Employee training on privacy and data security obligations.
- Incident response protocols in the event of a data breach.
You are responsible for keeping your account password confidential. Do not share your password with anyone. If you believe your account has been compromised, contact us immediately at support@antlia.ca.
5. COOKIES AND AUTOMATED DATA COLLECTION
5.1 What Are Cookies?
A cookie is a small text file placed on your device when you visit our Website. We and our service providers use cookies and similar technologies — including web beacons, tracking pixels, and SDKs — to improve your experience and understand how our Services are used.
5.2 Types of Cookies We Use
5.3 Your Cookie Choices You can control cookies through your browser settings or through the cookie preference centre on our Website. Please note that disabling certain cookies may limit some features of our Services. Your personal health information (“PHI”) — including your assessment responses, medical history, and prescription details — is collected solely for the purpose of enabling a licensed prescriber to evaluate your suitability for prescription weight management medication and to facilitate dispensing of any prescribed medication. Your PHI will NOT be: You have the right to withdraw your consent to the collection and use of your PHI at any time. Please be aware that doing so may prevent Antlia from continuing to provide the Services to you. 7.1 Marketing Communications You may opt out of receiving marketing communications from Antlia at any time by: Opting out of marketing communications will not affect transactional communications relating to your active account, prescriptions, or clinical care. 7.2 Withdrawing Consent You may withdraw your consent to Antlia’s collection and use of your personal or health information at any time by contacting us at support@antlia.ca. Please note that withdrawal of consent may result in Antlia being unable to continue providing some or all of the Services to you. 7.3 Closing Your Account You may request the closure of your Antlia account at any time. Following account closure, we will retain certain information as required by applicable law, including health records as mandated under provincial health regulations, and for audit and legal compliance purposes. Our Services may contain links to third-party websites, tools, or platforms. This Privacy Policy applies only to Antlia’s collection and use of your information. We are not responsible for the privacy practices of any third-party website, application, or service. Third parties whose services integrate with our platform — including payment processors, pharmacy platforms, and analytics providers — have their own privacy policies governing their handling of your information. We encourage you to review those policies. We retain your personal information for as long as necessary to fulfill the purposes described in this Policy and in accordance with applicable legal requirements, including: When information is no longer required, we securely delete or de-identify it in accordance with our data retention policies and applicable legal obligations. Subject to applicable Canadian privacy legislation, you have the following rights with respect to your personal information: To exercise any of these rights, please contact our Privacy Officer at privacy@antlia.ca. We will verify your identity before processing any request and respond within the timeframes required by applicable law. Antlia’s Services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently collected information from a person under 18, we will take prompt steps to delete such information from our records. If you believe a person under 18 has provided personal information to Antlia without parental consent, please contact us immediately at support@antlia.ca. Antlia’s primary operations and data storage are located in Canada. Some of our service providers may process or store data in other jurisdictions. Where information is transferred outside Canada, we ensure appropriate contractual safeguards are in place to protect your information to a standard equivalent to that required under Canadian privacy law. By using our Services, you acknowledge and consent to the transfer of your information to service providers located outside Canada where necessary for the provision of the Services. Antlia reserves the right to update or modify this Privacy Policy at any time to reflect changes in applicable law, our data practices, the features of our Services, or other operational requirements. When we make material changes to this Policy, we will update the ‘Last Updated’ date at the top of this document and notify you by email and/or through a prominent notice on our platform. Your continued use of the Services following the effective date constitutes your acceptance of the revised Policy. If you have any questions, concerns, or complaints about this Privacy Policy or Antlia’s privacy practices, please contact our Privacy Officer:
Antlia Health Inc. We are committed to resolving all privacy inquiries promptly and in accordance with applicable law. If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or the applicable provincial privacy commissioner in your province.
6. HEALTH INFORMATION — SPECIAL NOTICE
7. YOUR CHOICES AND CONSENT
8. THIRD-PARTY SERVICES
9. RETENTION OF YOUR INFORMATION
10. YOUR RIGHTS AND ACCESS TO YOUR DATA
11. CHILDREN’S PRIVACY
12. CROSS-BORDER DATA TRANSFERS
13. CHANGES TO THIS PRIVACY POLICY
14. CONTACT US
Attention: Privacy Officer
[INSERT REGISTERED ADDRESS]
[INSERT CITY, PROVINCE, POSTAL CODE]
Email: privacy@antlia.ca
General Support: support@antlia.ca
Website: www.antlia.ca
Phone: [INSERT PHONE NUMBER]